Q. How do purchase my order on the site?
To order your purchase :-
- Click “Add to cart” button on the products you wish to purchase.
- Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
- You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
- You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
- From here, you need to select your shipping methods and click “next” button.
- Next you'll need to choose your payment method then click “next” button.
- After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
- Click “Confirm Order” to complete the order.
Q. What are the payment methods available?
Cubix offers various kind of Payment Methods as shown below :-
Paypal (Visa or Mastercard / American Express / Paypal Funds)
Ipay88 (Visa or Mastercard / Internet Banking)
Q. How to change my account personal information and shipping address?
- Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
- Click on “Lost Password?” and fill your email that used to register the account in the box.
- Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that have been made?
No, once an order has been placed and paid for, we do not entertain cancellation of orders.
Q. What is the product's transaction currency?
All products transaction currency will be done in Malaysia Ringgit. However, you can view the products price in other currencies as per the top right corner of the page.
Q. How long does the delivery usually takes?
We always strive to deliver as soon as orders are received within 1-2 days. Local Malaysia delivery may take 2 to 3 working days while international delivery may take 5 to 7 working days. However, we do not guarantee delivery time as once the package is in the hands of the delivery man, it is completely out of our control but we definitely work with some of the most reliable delivery companies out there.
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to firstname.lastname@example.org for us to clear your doubts.